Privacy Policy (Datenschutzerklärung)
1. General Information
The protection of your personal data is important to us.
This Privacy Policy explains how FIEBCO (“we”, “us”, “our”) processes personal data in accordance with the EU General Data Protection Regulation (GDPR / DSGVO) and the German Federal Data Protection Act (BDSG).
Personal data is processed only to the extent necessary and in a lawful, transparent, and secure manner.
2. Controller (Verantwortlicher)
FIEBCO Service
Website: https://fiebco-service.com
📧 Email: service@fiebco-service.com
The controller is responsible for the processing of personal data in accordance with Art. 4(7) GDPR.
3. Types of Personal Data Processed
a) Data Provided by You
We may process the following personal data when you contact us or use our services:
- Full name
- Email address
- Telephone number
- Address / service location
- Company name (if applicable)
- Service requests and booking details
- Subscription or long-term service inquiries
- Messages submitted via forms
b) Service & Contract Data
- Selected services
- Scheduled dates and times
- Subscription details
- Project-related information required for service execution
c) Technical Data
- IP address
- Browser and device information
- Access date and time
- Website interaction data
- Cookies and similar technologies
4. Purpose of Data Processing
Your personal data is processed for the following purposes:
- Processing service requests and bookings
- Scheduling and delivering services
- Managing subscriptions and long-term service agreements
- Communicating regarding service execution or changes
- Improving website functionality and service quality
- Compliance with legal, contractual, and safety obligations
5. Legal Basis for Processing (Art. 6 GDPR)
Data processing is carried out on the following legal bases:
- Art. 6(1)(b) GDPR – Performance of a contract or pre-contractual measures
- Art. 6(1)(c) GDPR – Compliance with legal obligations
- Art. 6(1)(f) GDPR – Legitimate interest (service optimization, communication, security)
- Art. 6(1)(a) GDPR – Consent (where applicable)
6. Health & Safety Compliance (VCA)
For the purpose of complying with health & safety regulations (including VCA requirements), certain service-related data may be processed to ensure safe working conditions, risk assessments, and compliance with site regulations.
This data is used strictly for operational and legal compliance purposes.
7. Data Sharing & Recipients
Personal data may be shared only when necessary with:
- Internal employees and service teams
- IT service providers and hosting providers
- Payment service providers (if applicable)
- Authorities or legal entities where legally required
All recipients are contractually bound to comply with GDPR requirements.
8. Data Storage & Retention
Personal data is stored only for as long as necessary to:
- Fulfill contractual obligations
- Comply with statutory retention periods
- Meet legal and regulatory requirements
After expiry of retention periods, data is deleted or anonymized.
9. Cookies & Tracking Technologies
Our website uses cookies to:
- Ensure technical functionality
- Improve user experience
- Analyze website performance
You may restrict or disable cookies via your browser settings.
Please note that disabling cookies may limit website functionality.
10. Data Security (Art. 32 GDPR)
We apply appropriate technical and organizational security measures to protect personal data against:
- Unauthorized access
- Loss or destruction
- Manipulation or disclosure
Access to personal data is limited to authorized personnel only.
11. Your Rights as a Data Subject (Betroffenenrechte)
You have the following rights under the GDPR:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object (Art. 21 GDPR)
- Right to withdraw consent (Art. 7(3) GDPR)
You also have the right to lodge a complaint with a supervisory authority:
Zuständige Datenschutzaufsichtsbehörde
(depending on your federal state in Germany)
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content or privacy practices of external websites.
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy to comply with legal requirements or changes to our services.
The version published on this website is always the current version.
14. Contact for Data Protection Matters
For questions regarding data protection or to exercise your rights, please contact:
📧 Email: service@fiebco-service.com
🌐 Website: https://fiebco-service.com
